To deliver a seamless guest experience from enquiry to payment, The Royal Portfolio partnered with Roam to simplify every step of the payment journey.
The Royal Portfolio is one of Africa’s most revered luxury travel brands, offering boutique hotels, luxury lodges and private villas in some of South Africa’s most iconic destinations. To complement its exceptional guest experience, the team wanted a payment solution that was just as seamless—from quoting and booking through to payment and reconciliation. Roam provided Royal Portfolio with a platform that simplifies the entire guest payment process, from generating accurate quotes in a traveller’s preferred currency to secure payment collection and effortless financial reconciliation. Hear from The Royal Portfolio how Roam has transformed both their quoting and payment processes.
The Roam Solution
Roam provided Royal Portfolio with a platform that simplifies the entire guest payment process—from generating accurate multi-currency quotes through to secure payment collection and seamless financial reconciliation.
With a globally located client base, one of the features the team values most is the ability to generate accurate quotes in a guest’s preferred currency within seconds. With forward contract exchange rates, Royal Portfolio can confidently quote guests knowing they will be able to invoice the exact same amount later. This eliminates the uncertainty of fluctuating exchange rates while providing a transparent and seamless experience for both guests and staff. Guests can then complete their payment securely in their home currency using either a credit card or bank transfer, creating a hassle-free payment experience and no variation in the selling price between deposit and balance payment..
Roam also helps reduce administration by allowing the team to upload an invoice directly to Roam’s platform, where it is automatically converted into a booking. This saves valuable time, reduces manual processing, and streamlines the entire payment workflow.
The Difference
Beyond the technology itself, Royal Portfolio highlights Roam’s exceptional customer support as one of the biggest reasons they recommend the platform.
From onboarding and training to ongoing assistance, the Roam team is always available to provide guidance, answer questions, and help whenever needed. Combined with an intuitive platform and powerful payment tools, this level of personal support has made Roam a trusted partner in their business.
Behind the scenes, Roam has transformed Royal Portfolio’s financial processes by improving reconciliation accuracy and significantly reducing manual administration. The result is a cleaner, faster, and more efficient payment process that benefits both the operations and finance teams.
“Roam’s support team is just incredible. We always have somebody to support us, to assist us… It’s simpler, cleaner and so much easier for both our team and our guests.”
Sue Pinto, Travel Service Consultant at The Royal Portfolio
Roam has helped The Royal Portfolio create a faster, simpler and more efficient payment journey for both guests and internal teams. Get in touch to find out how we can help your business thrive.
